Support

Check out our FAQs to find answers to your HASpod questions. Get tips and tricks from our support team, and if you still need help, you can contact us.

Getting Started


What do I need to use HASpod?

All you need is an internet connection and a modern web browser such as the most recent versions of Chrome, Firefox or Safari.

How do I join?

Joining HASpod is easy. Start with an individual document or training course, or pick a membership plan from Pricing by clicking the Get Started button.

Do I need to buy membership to use HASpod?

No. You can choose one of our membership plans for unlimited access, but you can also buy an individual document or training course.

Can I try HASpod for free?

Sure. Get started with a Free Plan to try our services, and you can upgrade whenever you are ready.

Who's behind HASpod?

HASpod is a Darley PCM Ltd service. Our health and safety experts deliver online health and safety services to businesses across the UK.

How do I pay?

You can pay with any valid credit or debit card, or PayPal account. With individual purchases, you can pay as you go. With membership, you pay for a year, and we will notify you when it is time to renew, no automatic renewals - you stay in control.

Can I pay by bank transfer?

For team plans over 100 users, we also accept payment by bank transfer. Contact us to send a purchase order and we will raise a manual invoice. Your plan will be activated once payment is received. We do not accept cheques.

Are payments secure?

Yes, payments are processed with bank grade security and industry standard encryption to ensure that your details never end up in the wrong hands. Not even our staff have access to your payment details.

Documents


How do I access documents I have ordered?

You get instant access to any documents you order. You can access documents from your account by logging in and selecting Documents from your account dashboard.

How do I edit a document?

You can edit any document from your account by viewing the document and clicking the Edit button. This will open the document editor. Click the save button in the editor to save your changes. More info.

How do I download a document?

You can download a PDF copy of any document template by clicking the Download button. You can download a PDF copy of any of your edits by clicking the download button in the editor.

Can I preview a document before purchase?

Yes. We have screenshots of all of our documents, just search for the Document and click More Details.

How do I add my business name?

Add your business name to your account under Account > Settings > Details and it will show on all download documents.

How do I add my logo?

If you have the Document or Pro membership plan, you can add your logo at Account > Settings > Details for display on all downloaded documents.

Can I organise my documents by project?

Yes. You can call your documents whatever you like, so to organise by project, include the project name in the title. More info.

Can I edit the layout of a document?

Yes, you can. With our document editor, you can add tables, rows, insert page breaks, change the size and display of text, add headers, remove sections, along with editing the content.

Can I add a picture to my document?

Yes, click the image button to add your picture. If you are on the Documents Plan you can upload your image from your computer or device, otherwise, you need to supply the image url.

How long are my edits saved?

With the Documents Plan edits are only removed if they have not been edited or updated by you for 3 years. Without membership, edits are removed after the access period expires (detailed on the document - usually 30 days).

Can I share a document with my team?

If you are on a team document membership plan, you can share an edit with your team by clicking the share icon.

How do I hide a document from my team?

If you no longer wish to share an edit, click the hide icon to stop sharing with your team.

Training


How do I take a course?

You can take any course from your account by selecting Training from your account dashboard. With the Training Plan you have access to all our courses, or you can buy an individual course.

How long do I have access to a course?

With the Training Plan, access is unlimited. With individual course access, your access period will be detailed when you purchase the course (usually 30 days).

How long do courses take?

The course duration is detailed on each course. This is an estimate, you can take as long as you need.

Do I need to finish the course in one go?

No. Each course is split into modules (lessons) and your progress will be saved with each lesson you complete.

How many times can I complete a lesson?

You can repeat a lesson as many times as you like, to improve your lesson score or better understand the content.

How do I get my certificate?

There is an end of course test, score 70% or over to pass the course. Then go to Results > Certificate to download your certificate.

How many times can I take the test?

With individual course access, you get one test credit per purchase. On the Training Plan you can take the test again if you failed the course and multiple times per year.

Can I see which questions I got wrong?

Yes, after submitting your test you will get feedback so you can review which questions you got wrong.

How long are my results saved?

Training course results are saved on your account for 3 years. You can download your certificates to keep a copy of your records.

Can I buy course access for multiple people?

Yes, you can purchase course access for multiple users through one account, but you will then need to transfer course access to each user (see next question) so the correct name appears on the result and certificate.

Can I transfer a course to another user?

If you purchase a course for someone else, you can transfer it to their HASpod account at Training > Transfer. For team access, we recommend the team Training Plan. More info.

Talks


When should I take a talk?

You can take talks daily, every other day, weekly. We recommend taking a talk every day before you start work.

How long do talks take?

Usually talks can be completed within 5 minutes, but there is no time limit, so take as long as you need.

Can I take multiple talks in one day?

You can take a new talk each day. Our talks are designed to focus on one subject a day to keep your knowledge refreshed, talks work best with a daily habit.

What happens if I fail a test?

Don't worry. You can review the talk as many times as you like to get a better understanding, and can retake the test another day.

Why can't I retake the test the same day?

Retaking a multiple choice test until you pass is easy, our talks are focused on making sure you understand the content of each talk before taking the test.

Does completing a talk mean I am fully trained in the subject?

Health and safety talks should not be used in place of adequate training, but can be used as a 5 minute refresher or reminder of safe working practices.

What's a Report Card?

Your report card is a summary of the total talks you have completed, passed and failed. It also includes your grade, talk streak and list of completed talks for the year.

How do you calculate my grade?

Your grade is a score out of 10 calculated based on the total amount of talks completed, overall score and how recently active you have been.

How do I access my Report Card?

Go to Report Card from the main menu.

How do I access my individual results records?

Select Results from the main menu or My Results from your Report Card.

Can I see which questions I got wrong?

Yes, on the day of taking a test, you can review which questions you got wrong. Select Talks from the main menu to review the talk.

How long are my results saved?

Toolbox talk records are saved on your account for 3 years.

Account Settings


How do I change my password?

Log in to your account and enter your new password details at Account > Settings > Password.

How do I change my email?

Log in to your account and enter your new email details at Account > Settings > Email.

What if I forget my password?

Enter your email at Forgotten Password to reset your password via email.

How do I change my name?

Log in to your account and update your name at Account > Settings > Details. This change is limited to once per year as user accounts are not permitted to be shared.

How do I change my business name?

If you have changed your business name, or need to correct a mistake with the business name you entered when registering, please contact support.

Can I update my logo?

Yes, if you have a membership plan you can add and update your logo. Upload your logo at Account > Settings > Details.

How do I confirm my email address?

We will send you a confirmation code via email when you join. Enter the code at Account > Settings > Email.

My email confirmation code has expired.

Your email confirmation code is valid for 24 hours. If it has expired, you can request a new one from Account > Settings > Email.

Why do I need to confirm my email address?

For account security we may need to send access links and reset password links to you via email. Confirm your email address so that you don't get locked out of your account if you forget your password.

Where do I find my invoices?

You can view and print your invoices from Account > Billing > Invoices.

Can I delete my account?

If you would like to permanently delete your account you can do if your membership plan has expired from Account > Settings > Delete. All of your records will be deleted together with the account. This cannot be undone.

Membership


Which membership plan should I choose?

For a single user, pick the User Plan. For a business or team, pick a team plan for the number of users you need.

What's the difference between Team and User plans?

You get access to all the same great features with both plans, but if your running a business, pick the Team Plan to add users and keep records for your workforce.

Is there a demo?

Yes. Get started with a Free Plan to test out our health and safety document, training and talks, and you can upgrade whenever you are ready.

How do I upgrade from the Free Plan?

You can upgrade at any time at Account > Billing > Upgrade and picking a plan.

Can I upgrade from a User Plan to a Team Plan?

Yes, you can upgrade your membership at any time. Go to Account > Billing > Upgrade.

Can I pause or cancel my membership?

Yes. We have no automatic renewals, so you don't need to take any action to pause your membership at the end of your current billing period.

How do I renew my membership?

You are in control of your renewal. You can renew at any time from Account > Billing > Renew.

What if I don't renew?

You can choose to renew at a later date. Your account will be moved onto the free plan, and any documents and records created during your membership may be deleted from your account.

What if I upgrade early?

We will automatically discount any unused months of your current membership plan, and you will get a new annual membership from the day of your upgrade.

Teams


How do I add a user to my team?

Go to Account > Team > Add User. Enter the users name and email, and click the Add User button. More info.

What if I run out of space on my team?

You can add more users to your team at any time from Account > Billing > Upgrade.

What happens if my team plan expires?

You will no longer be able to access your team's records, and your team users will no longer be able to access services until you reactivate your plan.

What are team admins?

Team admins are team members with extra permissions. They can add and remove users from the team, add and remove other admins, and manage team records.

How do I get team admins?

If you run a team, you can upgrade any of your users to an admin from Account > Team > Users. You can also remove a users admin status here. More info.

How many admins can I have?

There is no limit, however it is important that you only give this role to trusted users as they can make changes to your team that cannot be undone.

How do I remove a user from my team?

Go to Account > Team > Users. Select Remove on the user you wish to remove from your team.

What happens if I remove a user from my team?

You will no longer be able to access that user or their records. This cannot be undone. You can re-add a user, but you will not be able to access any records generated before they joined your team.

Can a user leave a team?

Yes. A user can leave a team at any time from Account > Team.

Troubleshooting


How do I contact you?

If you can't find the answer you're looking for here, you can contact us by email 24/7 using the form below. We are also usually on live chat weekdays between 9am and 5pm (see the chat icon in the bottom right of this page).

Why can't I phone you?

We've found we can give our highest quality of support through email and chat. You get useful things such as links to help articles, screenshots, and step by step workflows, and we can quickly get to the bottom of questions without putting you on hold.

Why am I not receiving emails from HASpod?

To prevent emails from being marked as spam or blocked, add a rule or filter to accept all emails from @haspod.com and @mail.haspod.com addresses (and add to your trusted senders or contacts). If this doesn't resolve the issue, contact us on live chat so we can investigate.

Why is my account locked out?

If there are a number of failed login attempts on your account, for your security the account is locked out. You will need to wait for at least an hour before you can log in or request a new password.

Contact

Many questions can be answered by searching our support page.

If your issue is still unresolved please contact us using the form below (or click the chat icon in the bottom right of this page weekdays 9am - 5pm) and our team will get back to you.