To enable you to use our service, we need to process some data that is personal, like your IP-address, your email address, your name and business name. Processing this data is necessary to provide the service and related technical support, in order to enter into, and to take steps prior to enter into a contract (lawful basis for processing this information).
Your privacy and trust is important, therefore we aim to process as little personal data as necessary. "Personally identifying information" is information that individually identifies you, such as your name or email address. We use the data we collect to communicate with you, provide you with the service and support, and to help us improve the service we provide you.
We use your personally identifiable information for the following purposes:
- Providing the service: to provide the features and functionality
- Administrative purposes: to respond to customer service requests, send you communications regarding the service, updates and related product or service information, to process payments, for research and development and to enforce our terms
- Marketing our service: to provide you with information about products and services offered by us, including new features on our service or site
- Other uses: for which we have a legitimate interest, such as industry updates and market research
If you create a HASpod account, we use your email address to create your account, for security so you can reset your password, and to contact you about the service and for support. We use your name for your results and records, and if you are on a team plan, so other people in your team can identify you.
We will use your contact details to send you requested information and for improving our services. We may occassionally contact you with updates relating to the service, information or regulations, these updates are carried out for a legitimate interest. You may choose to stop receiving email communications from us by following the unsubscribe instructions included in these updates. If you have an active HASpod account, we do need to send you certain communications regarding the service and you will not be able to opt out - e.g. communications regarding account access, account activity, billings etc.
The security of your personally identifiable information is important to us. We won't sell, trade, or rent your personal data to third or affiliate parties.
Your data will not be transferred to third parties other than trusted third parties who assist us in operating and conducting our business, or servicing you (e.g. to process your credit card transactions, to provide IT and related services or provide customer support services). These companies are authorised to use your personally identifiable information only as necessary to provide these services to us or to comply with applicable legal requirements.
All of our online payment methods are processed with bank grade security and industry standard encryption, we do not store or retain financial information once a transaction has been processed. Payments are processed by Stripe Payments Europe or PayPal (Europe). We do not handle your payment data and only use the last 4 digits of your card number for reference purposes.
Anonymised and aggregated information is created, such as de-identified demographic information, de-identified location information about the computer or device from which you access the site or service. We use this aggregated and anonymised information for a variety of functions, including the measurement of visitors' interest in and use of various portions of the service.
We do not rent or sell any personally identifying information to other companies or individuals. We restrict access to your personally identifying information to our staff and for the processing of our service only, in order to operate, develop or improve our service.
We will enable you to delete your data in a manner consistent with the functionality of the service. As the data we collect is necessary to provide the service and access to your account, removal of this data (including your email address and name) will require you to delete your HASpod account. This can be done from your account settings or by contacting support.